Blue Shield of California Promise Health Plan



The HIPAA Privacy Rule protects most individually identifiable health information held or transmitted by a covered entity or its business associate, in any form or medium, whether electronic, on paper, or oral. The Privacy Rule calls this information protected health information (PHI)2. Protected health information is information, including demographic information, which relates to:

For example, a medical record, laboratory report, or hospital bill would be PHI because each document would contain a patient┐s name and/or other identifying information associated with the health data content.

By contrast, a health plan report that only noted the average age of health plan members was 45 years would not be PHI because that information, although developed by aggregating information from individual plan member records, does not identify any individual plan members and there is no reasonable basis to believe that it could be used to identify an individual.

The relationship with health information is fundamental. Identifying information alone, such as personal names, residential addresses, or phone numbers, would not necessarily be designated as PHI. For instance, if such information was reported as part of a publicly accessible data source, such as a phone book, then this information would not be PHI because it is not related to heath data (see above). If such information was listed with health condition, health care provision or payment data, such as an indication that the individual was treated at a certain clinic, then this information would be PHI.

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Blue Shield Promise Medi-Cal

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Los Angeles:
1-800-605-2556

San Diego:
1-855-669-5557

TTY/TTD: 711
1-800-735-2922 (English)
1-800-855-3000 (Spanish)

In Writing

Los Angeles
Blue Shield of California Promise Health Plan
601 Potrero Grande Dr.
Monterey Park, CA 91755

San Diego
Blue Shield of California Promise Health Plan
3131 Camino Del Rio North, Suite 1300
San Diego, CA 92108

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