The information contained in the Blue Shield of California Promise Health Plan directories is gathered from new provider forms or contracts.
It can also be gathered during office visits, over the telephone, or through the Blue Shield of California Promise Health Plan web site.
It is changed if there is new information. Blue Shield of California Promise Health Plan validates its network information every three months and credentials its participating providers at least every three years.
Blue Shield of California Promise Health Plan makes every attempt to validate information contained in the directories, however, certain information is self reported.
The information listed in this directory is subject to change. If you have any questions regarding the status of a particular provider
and live in Los Angeles, please contact Member Services toll free at 1-800-605-2556, Monday through Friday, 8:00 a.m. to 6:00 p.m.,
or TTY/TDD 711 for the hearing and speech impaired during the same hours. If you live in San Diego, please contact Member Services
toll free at 1-855-699-5557, Monday through Friday, 8:00 a.m. to 5:00 p.m., or TTY/TDD 711 for the hearing and speech impaired during the same hours.
If you have difficulty in reading or understanding this information and live in Los Angeles, please contact Member Services toll free
at 1-800-605-2556 for help Monday through Friday, 8:00 a.m. to 6:00 p.m. If you live in San Diego, please contact Member Services toll free at
1-855-699-5557, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Women may go to any OB/GYN in their PCP's network without a referral. Ask your doctor or call Member Services if you do not know an OB/GYN in your PCP's network.
- SR: This information is self reported by the provider.
Blue Shield Promise Health Plan has not verified this information.
The presence of the following codes indicate the provider location is accessible with this area.
- P: Parking
- EB: Exterior Building
- IB: Interior Building
- E: Exam Room
- R: Restroom
- T: Exam Table/Scale
- W: Wheelchair
- ME: Medical Equipment
- PTA: Public transportation accessible within half a mile of the provider facility.
- Cultural Competency:
- CC : Cultural Competency reported
- NR: Cultural Competency not reported
- Non Physician practitioners legend:
- NP: Nurse Practioners
- PA: Physician Assistant
- CNM: Certified nurse midwives
- CNS: Certified Nurse
Interpreting services are available for all providers through Blue Shield Promise Medi-Cal Health Plan at no cost.
An advance notice is needed for face-to-face and ASL interpreting services.
To request services, contact Blue Shield Promise Medi-Cal Health Plan Member Services at 1 (800) 605-2556 (TTY: 711).
Monday through Friday, 8:00 a.m. to 6:00 p.m.
The call is free.
For more information, visit
www.blueshieldca.com/promise/medical. This is subject to change.
You may receive services from any of the providers on the list that are affiliated with your PCP’s
medical group. For some services, you may need a referral from your PCP.
