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Mail Service Pharmacy Information

CVS Caremark
1-866-346-7200 (TTY: 711)

You can get prescription drugs shipped to your home through our network mail order delivery program which is called "mail service pharmacy."

For refills of your mail order prescriptions, please contact us 14 days before you think the drugs you have on hand will run out to make sure your next order is shipped to you in time.

Typically, you should expect to receive your prescription drugs within 14 days from the time that the mail service pharmacy receives the order. If you do not receive your prescription drug(s) within this time, please contact us at 1-866-346-7200 or, for TTY users 711.

Specialty Pharmacies are available to all Blue Shield of California Promise Health Plan members. Your physician may call or fax your prescription to one of the pharmacies listed below.

Special services:

• Medications are packaged for special handling requirements such as refrigeration.
• All supplies required for administration of specialty medications that are injectable (such as needles/syringes, alcohol swabs, sharps containers, etc.) are included, at no additional charge.
• You will receive your prescriptions through the mail, delivered to a location of your choice.
• A Specialty Pharmacy care team will call you regarding education and counseling programs to meet your needs with detailed instructions on how to safely and effectively take your medication.

Blue Shield of California Promise Health Plan will cover home infusion therapy when using a network home infusion pharmacy if:

• Your prescription drug is on your plan's formulary or you have a formulary exception;
• Blue Shield of California Promise Health Plan has approved your prescription drug for home infusion therapy;
• Your prescription is written by an authorized prescriber

For more information, please call Blue Shield of California Promise Health Plan Member Services at 1-800 544-0088. TTY users should call 711. 8 a.m. to 8 p.m., seven days a week, from Oct. 1st - Mar. 31st and 8 a.m. - 8 p.m. weekdays, from Apr. 1st - Sept. 30th

Residents of a long-term care facility may access their prescription drugs covered under Blue Shield of California Promise Health Plan through the facility's long-term care pharmacy or another network long-term care pharmacy.

Blue Shield of California Promise Health Plan has a process in place to assist you in obtaining prescription drugs when you are in a long-term care (LTC) facility. If you are in an LTC facility and are prescribed a non-formulary drug, we will authorize a one-time, 30-day supply of the medication prescribed for transition purposes.

If you are on a complicated medication regimen, or a regimen where safety concerns do not permit you to be transitioned sooner, up to a 6-month transitional period will be allowed. This transition period will also be allowed for patients with multiple medications and with multiple physicians providing care.

For more information, please call Blue Shield of California Promise Health Plan Member Services at 1-800 544-0088. TTY users should call 711. 8 a.m. to 8 p.m., seven days a week, from Oct. 1st - Mar. 31st and 8 a.m. - 8 p.m. weekdays, from Apr. 1st - Sept. 30th.

Only Native Americans and Alaska Natives have access to Indian Health Service / Tribal / Urban Indian Health Program (I/T/U) Pharmacies through Blue Shield of California Promise Health Plan's pharmacy network. Those other than Native Americans and Alaskan Natives may be able to access these pharmacies under limited circumstances (e.g., emergencies). If you have any questions about Indian Health Service / Tribal / Urban Indian Health Program (I/T/U) Pharmacies, please contact Blue Shield of California Promise Health Plan Member Services at 1-800-544-0088 (TTY: 711), 8 a.m. to 8 p.m., seven days a week, from Oct. 1st - Mar. 31st and 8 a.m. - 8 p.m. weekdays, from Apr. 1st - Sept. 30th.